d11 app support
Open a private thread with the d11-download.com team. Replies appear in the same conversation, usually within a few hours during the working day.
Open a private thread
Open the contact route on d11-download.com and start a thread. The team replies in the same conversation, usually within a few hours during the working day.
What to include
Include your name, a way to reach you, and a short description of the issue. If the issue is about a profile, include the numeric game ID at the end of the profile URL.
Expected response time
The team aims to acknowledge new threads within two hours during the working day. Resolutions depend on the issue; account questions usually resolve within 24 hours.
After hours
Threads opened outside the working day queue for the next working day. The contact route always shows the queue length, so visitors know where they stand.